How to block a card if lost. How to block a Sberbank card: all possible ways

Not very pleasant events sometimes happen to each of us, which can spoil the mood of anyone for a long time. One of these incidents is the loss of money, and it doesn’t matter how you lost it - dropped it somewhere or stole it from you, in any case, for you it means only the loss of cash. A similar situation can happen with a credit card, with only one difference - the loss of the card does not mean the loss of money. In this case, you can still fix it by blocking your card as a matter of urgency. However, urgent measures should not be shelved, because over time, attackers may try to withdraw money from it.

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To block your Sberbank of Russia bank card, you can use any of the three methods below.

Card blocking by phone hotline

First what you need to do is urgently call in Russia 8 800 555 5550

All calls to this number made in Russia are completely free! In order for the operator to be sure that the owner is blocking the card, you will have to voice the keyword that you indicated when opening your Sberbank card. If you correctly name the keyword, and the operator makes sure that you are the owner of the card, your card will be instantly blocked.

Block card by SMS

Second way- to block the card, you must first have a . In this case, you can send an SMS from your mobile phone to the short number 900 with a text made up of three parameters as follows:

• the first parameter is one of the words - BLOCKING, BLOKIROVKA, BLOCK, or 03 (this means the command to block the card).
• the next parameter is the last 4 digits of your blocked card.
• and the last parameter is a code explaining the reason for blocking. Possible options: 0 - the card was lost, 1 - the card was stolen, 2 - the card was left in the ATM, 3 - another reason.

Parameters can be separated by a space “ ”, a minus sign “-”, or a sharp sign – “#”.

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SMS message format:

Message text: LOCK AAAA B

For example, an SMS like "LOCKING 3232 1" indicates that it is necessary to block the card, in the number of which the last 4 digits are "3232" due to the fact that it was stolen.

Block a card through Sberbank Online

Third way– through the service To do this, you need to enter a user ID and password. In case of password loss, if the Mobile Bank service is pre-activated, send an SMS to number 900 with the word PASSWORD or PAROL. You may also need to enter the last 4 digits of your lost card. Then use the option "block the card" indicating the reason.

If you use one of the above methods as soon as you discover the loss of the card, then in most cases you will save your money that you store on this card.

Cardholders sometimes face a problem: plastic is lost or stolen. Many procrastinate in this situation, trying to find a wallet or start paying for purchases in cash. However, Sberbank recommends immediately blocking the card in order to avoid unpleasant situations. What should be feared if the card has disappeared?

• Fraudsters could peep the PIN code
• The PIN code is written on a piece of paper in the wallet or on the plastic itself
• Payment on the Internet is carried out using the card number, owner's name, service end date, CVC2 / CVV2 code indicated on the card
• Some terminals accept payment without specifying a PIN code

If the card is lost, be sure to block it as soon as possible. It doesn't matter if it's credit or debit, the process is the same in both cases.

Blocking methods

Sberbank understands how important it is for a client to solve a problem in a short time. The owner of the lost card is given the choice of the most convenient way. Main four:

1. In mobile banking
2. In your personal account on the Sberbank website
3. Through an operator in the branch

Hot line

Immediately after the loss is discovered, it is worth calling 8-800-555-5550. This is the bank's official hotline number. The interactive menu will immediately offer the item "Emergency lock". The operator will ask you to tell general information and a secret word.

Blocking in mobile banking

If the client has activated the "Mobile Bank" service, he can block the card using SMS. To do this, you need to send a message with the text "BLOCK **** +" to the number 900. Where the last four digits of the plastic are indicated under the asterisk. Further, instead of a plus, a number indicates the reason:

• 0 - loss
• 1 - theft
• 2 - capture by ATM
• 3 - other reasons

When a request is received by the bank, an SMS with a code is sent to the phone, which must be duplicated by a second message to number 900.

Through a personal account on the site

Through an operator in the branch

The client must personally visit any branch of Sberbank of Russia, stand in an electronic queue and present a passport to the operator. The card will be blocked within five minutes.

Fraud has been on the rise in recent years. The cardholder may receive a message that the bank has blocked the card without the owner's knowledge. Do not call the indicated numbers and perform operations. Check the status of accounts on the hotline. If everything is in order, ignore the spam.

If the card has been in the wrong hands: in case of loss, theft, non-return by an ATM, Sberbank recommends that its customers block it, since some account operations can be carried out without entering a PIN code, for example, transferring funds to another card or paying for purchases on the Internet. store. Well, if there is a possibility that your mobile phone was in the hands of the attackers, you need to do this urgently.

Can I block a card through Sberbank Online?

If you are registered in the remote banking system, it is not necessary to visit the nearest bank branch to block the card. This can also be done independently through the Personal Account.

Why is the card blocked for the customer?

Not only the client of the bank, but also the bank itself can block the card. There are plenty of reasons for this. So, Sberbank considers the following good reasons:

• entering an incorrect PIN code 3 times in a row;
• repeated withdrawal Money abroad or at ATMs of other financial institutions. In this case, the card is blocked until the explanation with the client, and depending on the result, it either remains blocked or activated;
• several purchases in a row in stores that do not require the introduction of a PIN code when paying. The ability to connect directly depends on the response of the cardholder;
• suspicion of financial fraud and money laundering. If the supporting documents provided by the client satisfy the Security Service of the bank, the card will be activated;
• arrest imposed by the court on the bank accounts of the client;
• expiration of the card;
• unpaid loans.

The client must block the card on his own if:

• there is a suspicion that the Sberbank card fell into the hands of scammers;
• when conducting financial transactions at an ATM or a store, a skimming device was noticed - an overlay on the keyboard that allows attackers to recognize the PIN code of the card;
• an SMS request was received on the phone to confirm the withdrawal of cash, but you have nothing to do with it;
• the card is lost or stolen.

In which case it will not work to block a card through Sberbank Online?

It is impossible to perform the card blocking function through Internet banking when the Mobile Banking service is disabled. And also if the client is not registered in the Sberbank Online system. In this case, you must urgently contact the nearest branch of Sberbank.

Procedure for blocking

Most importantly, having discovered the loss of the card, block it as soon as possible in any way possible. In particular this applies credit cards with a large financial limit.

What will be required?

For registered users online service all you need is access to a mobile app or computer.

Instructions for blocking in Sberbank Online

1. Enter your username and password to enter your personal account.
2. To confirm your intention, enter the received one-time login code in the field.
3. Open the Maps section.
4. From the presented list of cards, select the one that needs blocking, opposite it, open the "Operations" tab.
5. Select "Lock" from the list of functions.
6. A sample application will appear on the screen. Enter the card number in its fields. Data about the user of the service is filled in automatically.
7. In the line "Reason for blocking" enter the word "theft" or "loss".
8. Click "Block" again.
9. The next button is "Confirm by SMS".
10. An SMS with a transaction confirmation code will be sent to your phone. Send it back.

👍 There are several ways to use the urgent blocking of the card. For example, it will be possible to block it through Sberbank Online, a hotline call or through mobile banking services, by sending an SMS to 900.

Blocking a Sberbank card at the initiative of the holder should be carried out in cases where it is necessary to ensure the safety of savings. Sberbank has provided several blocking options available to its customers. It will be possible to block a bank card, even if you have lost it. We will figure out how to block a Sberbank card if you have lost it.

The presence of the plastic carrier itself already gives a huge number of variations on the use of the owner's electronic account. The problem is that even an outsider will be able to make some instant payments. This does not require a pin code or other details of your card. In case of theft, you need to urgently block your bank card.

In the event that the Sberbank card was stolen, and you are near the bank, it is better to immediately block it with the help of its employees. Go to the bank and explain the situation. Specialists will listen to you and try to immediately solve the problem.

You can also block the card in this way in situations where a mobile phone with plastic attached to it was lost. Only bank branches will be able to help you draw up an application for changing the number and blocking the card.
In addition, there are some remote ways to block the card.

Block a Sberbank card by calling a hotline

You can freeze your account by calling one of the numbers:

1. 8 800 555 55 50.
2. 8 495 500 55 50.

The first two numbers are free and are intended for mobile or landline phones located on the territory of the Russian Federation.

When roaming, be sure to use the last phone. The third number is calculated for customers who are located anywhere in the world. The call will be paid and charged in accordance with the rules of the operator used.

Instructions for blocking through the hotline

After dialing from the phone, you will be greeted by an answering machine and will be offered the following options. Direct contact with a specialist can be obtained immediately by pressing the number 0 on the telephone keypad. In the future, the operator will request a list of personal data in order to identify the user and provide assistance services. There is a possibility of requesting a code phrase or a word that the client chose when signing an agreement with Sberbank. The next step is to explain the problem situation. Let us know that you urgently need to block the current card.

An employee of the contact center will inform you when it will be possible to go to the Sberbank branch for a new card.

How to limit the use of a card through Sberbank Online?

Internet banking will allow introducing restrictions on the use of a Sberbank card. The service helps to improve the use and control of your account from anywhere through your smartphone. It will be possible to block plastic in this way only if you have your own personal account. You need to go into it and carry out the procedure for freezing savings.

Instructions for blocking through Sberbank Online:

1. Let's go to the private office.
2. We see a list of cards on the main page.
3. Choose the one you need.
4. Open "Operations" on the right.
5. Select "Block".
6. Specify the reason for the deactivation.
7. We confirm the action via SMS.

Blocking a Sberbank card via SMS 900

There is another way to block a Sberbank card through a mobile phone. Clients with connected services from a mobile bank have an additional opportunity to freeze savings in emergency situations. This method will take a few minutes. It is enough to send a short SMS message to number 900 for Sberbank plastic to receive restrictions on operations. You need to send an SMS with the word "BLOCKING", next to it with a space, indicate the last 4 digits of your number, which are located on the front side of the carrier.

For example: BLOCK 8888. Instead of the number 8888, enter your number and send it to 900.

It is possible to indicate the reasons for the lack of access to the card. You must enter a number between 0 and 3 after the four-digit number. The client thus receives the most clear instructions for solving the problem.

The reasons for limiting the payment account can be listed as follows:

1. 0 - lost or missing.
2. 1 - theft or theft.
3. 2 - stuck in an ATM.
4. 3 is another reason that requires explanation.

In cases where the card was stolen, and you do not remember its number, you can look at the agreement on its use. All necessary account information under such circumstances can be found in this document.